04 erek Account & Payment FAQ
Users ask questions across several key areas when joining 04 erek — account setup, payment options, game mechanics, security, and how bonuses work. These questions often overlap; a single issue may touch registration, KYC verification, and withdrawal eligibility at the same time.
This FAQ page answers the most common and practical questions we receive. You will find step-by-step guidance on account opening, deposit and withdrawal via Indonesian payment rails (DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers), how our weekly cashback offer is calculated and claimed, and what to do if you need to reset your password or contact our support team.
Read the answers below first; if your question is not covered, or if you need help with a specific transaction, contact our support team via in-app messaging or email. For detailed legal information, jurisdiction restrictions, and data-handling practices, refer to our full terms and conditions and privacy policy
What this FAQ covers
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet
- Offers and bonuseswelcome offer eligibility, weekly cashback mechanics, referral earnings, and tier progression
- Support and securityhow to contact us, data deletion, and account protection
Questions and answers
Account and registration
To open an account on 04 erek, visit our website or app and click "Open account". You will provide a username, email, mobile number, and password. We then send a verification link to your email — click it to confirm. Next, you complete KYC verification: upload a valid government ID (passport, national identity card, or driver's license) and a proof of address (utility bill, bank statement, or lease agreement dated within three months). Our verification team reviews these documents within one business day. Once approved, your account is fully active and you can deposit funds. If verification is delayed, check your email for requests for additional documents or clarification.
No. We at 04 erek permit only one account per person. Multiple accounts created by the same user will be closed and funds forfeited. We detect multiple accounts using email, phone number, payment method, device ID, and IP address. If you have forgotten your password or cannot access your account, contact our support team to recover it rather than opening a new one. Keep your account credentials private and use a unique password so you do not lose access.
No. We at 04 erek permit only one account per person. Multiple accounts created by the same user will be closed and funds forfeited. We detect multiple accounts using email, phone number, payment method, device ID, and IP address. If you have forgotten your password or cannot access your account, contact our support team to recover it rather than opening a new one. Keep your account credentials private and use a unique password so you do not lose access.
We provide support through in-app messaging as the primary channel — open your 04 erek account, go to "Help" or "Support", and send your question. We respond within one business day. For urgent issues, message us immediately and mark your inquiry as "High Priority". Email inquiries may be sent to our support address listed in your account settings; however, in-app messaging is faster. All communication is encrypted and logged for your protection.
Payments and transactions
Yes. We at 04 erek accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose the bank-transfer deposit option in your account, we provide a unique reference number and account details. You initiate a transfer from your own bank account (in Jakarta, Surabaya, Bandung, or elsewhere) using your bank's app or branch. Deposits typically arrive within subject to verification; some transfers may take up to one hour during peak times. We also support faster e-wallet options: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Choose the option that suits your account.
We at 04 erek do not charge fees on deposits or withdrawals. However, your own bank or e-wallet provider may apply transfer fees depending on your account type and the payment method you choose. For example, some bank accounts charge a fee for transfers to third-party accounts. Check with your bank (mobile banking, local payment, online payment, e-wallet) or e-wallet provider (mobile banking, local payment, online payment, e-wallet) before initiating a transfer. On our end, all funds you deposit reach your 04 erek account balance in full, and all funds you withdraw from 04 erek are sent in full to your chosen account.
We at 04 erek do not offer a demo mode or play-money account. All games on our platform require a real deposit to play. However, we provide detailed game rules and paytable information within each game — read these before you fund your account. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sports markets (Liga 1, Piala AFF, Champions League), the rules are the same whether you play with a small or large deposit. Start with a small amount to become familiar with the platform.
Offers and bonuses
Our weekly cashback offer at 04 erek rewards players for activity. Each week (Monday to Sunday), we calculate your net loss across all games — this is the total amount you lost minus the total amount you won. If your net loss is positive (you lost money overall that week), you receive cashback as a percentage of that loss. Cashback is credited to your account balance the following Monday and can be used immediately with no playthrough requirement. For example, if you net-lose our welcome offer in a week and the cashback rate is non-specific info, you receive our welcome offer. The exact cashback percentage depends on your tier level; higher tiers earn higher cashback rates. Refer to your account dashboard for your current tier and cashback percentage.
Support and security
To request deletion of your personal data, contact our support team via in-app messaging and clearly state "I request deletion of my personal data under privacy policy section X". We will confirm your identity and advise you of any legal retention periods we must observe (for example, we retain transaction records for anti-fraud purposes for up to five years). Once any retention period has passed, we delete your name, email, phone, and address from our active systems. Your account will be closed and your balance withdrawn to your registered payment method. This process typically takes 10 business days. Note: we cannot delete data if your account is under investigation or has pending disputes.