04 erek Privacy Policy
This page describes what we collect when you use 04 erek and how we keep that data protected. Our privacy policy at 04 erek applies to all account holders accessing our platform from supported jurisdictions. We collect personal data only to operate your account, process payments, settle disputes, and comply with anti-fraud and Know Your Customer (KYC) regulations.
We at 04 erek do not sell or rent your personal data to third parties. We share information only with service partners necessary to deliver our platform — payment processors, KYC verification providers, and fraud-prevention services. Our servers may sit outside your jurisdiction; your data is encrypted in transit and at rest.
Our policy at 04 erek outlines your rights regarding your data, how you can contact us, and how we respond to data-access requests.
What Data We Collect at 04 erek
Account and Identity Information
When you create an account at 04 erek, we collect your email address and a password. To pass KYC verification before your first withdrawal, we collect your full name, date of birth, national ID number, and a photo of your ID document. We also collect your residential address via an uploaded utility bill or official document.
Our 04 erek platform requires a selfie during KYC verification to confirm you are the account holder. We store this selfie securely and delete it after verification is complete (typically within 30 days). We do not use your selfie for any other purpose.
Payment and Transaction Data
We at 04 erek record every deposit and withdrawal. We collect your payment method details — for e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we retain the last four digits and transaction ID. For bank transfers (mobile banking, local payment, online payment, e-wallet), we retain your account number and bank code. We never store full credit card numbers or bank passwords.
Our 04 erek platform stores transaction amounts, dates, times, and outcomes. This data is used to generate your withdrawal history, calculate tier progression, and detect fraud.
Gaming and Account Activity
We record your gaming activity at 04 erek — which games you play, bet amounts, wager timestamps, and outcomes. This data helps us calculate your weekly cashback, tier advancement, and referral commissions. We also track your account login history (IP address, device type, login time) to detect unauthorized access.
We at 04 erek use cookies and similar tracking technologies to remember your preferences and session state. Cookies are small text files stored on your device; they allow you to remain logged in and improve your browsing experience. You can disable cookies in your browser settings, though this may limit platform functionality.
Communication Data
When you contact our 04 erek support team via email or in-app chat, we record your message and our response. We use this data to resolve your issue and improve our support quality. Your support history is stored in your account and visible only to you and our support staff.
Our 04 erek Data Protection Practices
How We Use Your Data
We at 04 erek use your data for these purposes:
- Account operation: Create and manage your account, process deposits and withdrawals, generate statements.
- KYC and fraud prevention: Verify your identity, detect suspicious activity, comply with anti-money-laundering (AML) regulations.
- Tier and loyalty: Calculate tier advancement, apply weekly cashback, track referral earnings.
- Customer support: Respond to inquiries, resolve disputes, improve service quality.
- Legal compliance: Respond to government requests, retain records for tax and audit purposes.
- Marketing (optional): Send promotional emails only if you opt in; you can unsubscribe anytime.
We at 04 erek do not use your data for automated decision-making or profiling that produces legal or similarly significant effects. We do not sell your data to advertisers or data brokers.
Third-Party Service Partners
We share your data with service partners only as necessary to deliver our platform at 04 erek. These partners include:
- Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet) receive your payment details to process transactions.
- KYC verification providers: Third-party identity verification services receive your name, ID number, and selfie to confirm your identity.
- Fraud and security services: External vendors analyze your activity and device data to detect fraud and unauthorized access.
All our 04 erek service partners are contractually bound to protect your data and use it only for their designated purpose. We do not permit them to share your data with other parties.
At 04 erek, we encrypt your personal data in transit and at rest. Our servers use industry-standard TLS encryption and password hashing.
Data Security and Encryption
We at 04 erek use TLS 1.2 encryption to protect data in transit (between your device and our servers). Your password is hashed using industry-standard algorithms and never stored in plain text. Our servers sit in secure data centers with physical access controls and redundant backups.
Our 04 erek platform requires two-factor authentication (2FA) for login and withdrawal requests, adding an extra layer of security. We recommend enabling 2FA immediately after account creation.
Your Rights and Data Access
We at 04 erek recognize your rights to your personal data. You may:
- Access your data: Request a copy of all personal data we hold about you. Contact our support team to submit this request.
- Correct inaccurate data: Update your name, address, or contact details in your account settings at any time.
- Delete your account: Request account closure and data deletion, subject to legal retention requirements (we may retain transaction records for seven to ten years).
- Opt out of marketing: Unsubscribe from promotional emails by clicking the link in any email or adjusting your preferences in your account.
To exercise any of these rights, contact our 04 erek support team via email. We respond to data-access requests within 30 days. We may ask for additional verification to confirm your identity before fulfilling your request.
Cookies and Tracking
Our 04 erek platform uses cookies to store your session ID, language preference, and login state. These are essential cookies required for the platform to function. We also use analytics cookies to understand how you use our platform — this helps us improve performance and user experience.
You can disable cookies in your browser settings. Disabling essential cookies will log you out and may limit platform functionality. Analytics cookies can be disabled without affecting core features. We do not use third-party tracking pixels or share analytics data with external advertisers.
Jurisdiction and Data Transfer
Our 04 erek servers may be located outside your jurisdiction. Your data may be transferred, processed, and stored in these locations. By using our platform at 04 erek, you consent to such transfers. Our service partners in Jakarta, Surabaya, Bandung, Medan, and Semarang regions handle regional processing.
We at 04 erek comply with applicable data protection laws in jurisdictions where we operate. If our operations are subject to GDPR or similar regulations, we implement appropriate safeguards.
Contact Us and Policy Changes
To contact our 04 erek privacy team with questions or concerns, reach out via our in-app support form or email. We respond within 5 business days. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.
We at 04 erek may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email and request your consent if required by law. Your continued use of 04 erek after changes are posted constitutes acceptance of the updated policy.